Barion Pixel

There are three ways to send us a ticket:

Send an e-mail to with the following information

From the user account, under "Order history and details", click on the "Details" button in the order line. Then fill in the "Add a message" form at the bottom of the page

Fill in and submit the form on the "Contact" page of the website

When submitting the error ticket, please provide the following information to facilitate identification and speed up the resolution of the error:

Order ID

Module name

Error Description

Web page name

Admin(BackOffice) access

FTP access

Submitted data is sent to us via a secure SSL connection and cannot be accessed by third parties.

We usually respond to submitted error tickets within 24 hours!

If the support period has expired, please do not hesitate to contact us, as we provide minor bug fixes and less time-consuming modifications free of charge even after the support period has expired.